Workshops

Judy Garmaise offers the following workshops:

Eliminate the Fears of Follow Up: Rejection Proof Your Team:

Banish your follow up fears and actually enjoy following up with people…really! Read More...

Close That Sale: Essential Follow Up Skills for Sales Professionals:

Learn the follow up skills to close more business and attain higher profits. Read More...

Turn Your Customers into Raving Fans: Master the Fine Art of Follow Up (How not to be a stalker):

Discover the follow up techniques that keep customers happy and coming back for more. (This workshop can be customized for sales, customer service, and management level employees.) Read More...

Be the Role Model Your Company Would be Proud Of: Essential Follow Up Skills for Managers:

Transform your managers into follow up role models everyone will want to emulate. Read More...

 If there’s a particular topic you’d like for your group but don’t see it here, contact Judy Garmaise today. She can customize a topic just for you that will give you the results you want.


Eliminate the Fears of Follow Up: Rejection Proof Your Team

While many business professionals want to follow up with their prospects and customers, one simple four-letter word holds them back: FEAR. Fear makes people think that the prospect doesn’t want to hear from them…that they’re too busy for them…that they’re too important to be bothered…that they’re not interested…that they like some other company better…that they don’t like the products…the list goes on. But once you realize that fear is simply False Evidence Appearing Real, it’s easy to overcome any rejection or objection people throw at you. 

In this eye-opening workshop you will learn tips and techniques to overcome any fears that prevent you from following up, as well as ways to eliminate the greatest fear of all – the fear of rejection. Judy Garmaise will show you how to:

  • Overcome the fear of rejection…forever
  • Shift your thinking so you view follow up as being helpful rather than as nagging
  • Address any rejection you receive with tact and class
  • Embrace the “no” replies because they get you closer you the “yes”
  • Enjoy changing your follow up approach and trying new things
  • Face your fears head on and develop personalized strategies that eliminate them

This workshop will be customized to your industry and employee profile (managers, sales reps, customer service staff, etc.) so your team receives the most benefit. They’ll leave with specific strategies they can implement immediately to change their mindset and overcome their follow up fears. Participants often enter this workshop certain there is no way they’ll ever enjoy follow up, and they leave with a new enthusiasm about follow up and are eager to pick up the phone. 

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Close That Sale: Essential Follow Up Skills for Sales Professionals

Fact: Statistics show that when it comes to follow up, 50% of all salespeople make only one follow up call, and only 10% percent of all salespeople make five follow up calls. Yet, research shows that people typically don’t buy until after at least seven follow up attempts. And less than 2% of salespeople take their follow up efforts that far. How do you and your salespeople rank? 

In this highly interactive workshop you will learn the secrets to artful follow up that enable you to close more business and keep your new customers happy. Judy Garmaise will show you how to use follow up to:

  • Gain your prospect’s trust quickly and easily
  • Act with integrity in every sales encounter
  • Acknowledge your prospects so they feel important and appreciated
  • Persevere in the face of rejection
  • Keep communication lines open with prospects at all times
  • Develop top of mind awareness so prospects think of you first when they’re ready to buy

This workshop will be customized to your industry so your sales team receives the most benefit. It can also be customized for your sales managers. Participants will leave with specific strategies they can implement immediately to skyrocket their closing rates that day. Whether your team sells products or services, whether they sell to consumers or B2B, they will gain the follow up skills they need to get a “yes” every time. 

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Turn Your Customers into Raving Fans: Master the Fine Art of Follow Up (How not to be a stalker)

Even if your customers are completely satisfied with your product or service, 40% of them will leave you and start doing business with your competition. Why? Often it’s because they feel neglected and unappreciated. That’s why follow up isn’t just for salespeople. Anyone who interacts with customers needs finely honed follow up skills in order to keep customers happy and referring others to you.

In this insightful workshop, you will learn how to combat the customer satisfaction dilemma by using proven follow up techniques. Judy Garmaise will show you how to:

  • Apply the proper phone and email follow up techniques for every situation
  • Keep your customer files organized with high- and low-tech follow up tools
  • Use humor to make customers want to call you back
  • Showcase your follow up skills to make your company stand out
  • Tap into your creativity so you can follow up in unique ways
  • Change your mindset so you view follow up as a gift you give others

This workshop can be customized for sales, customer service, and management level employees. Participants will leave with specific strategies they can implement immediately to maintain customer relations. Whether your team consists of customer service reps, production professionals, accounting staff, or any other skill set, they will gain the follow up skills they need to keep customers happy and eager to give you more business. 

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Be the Role Model Your Company Would be Proud Of: Essential Follow Up Skills for Managers

No matter how hard you try to instill follow up skills in your team, the fact is that they will ultimately copy whatever behaviors and attitudes their managers display. So if your managers aren’t displaying good follow up on internal matters, your staff won’t use effective follow up skills with customers. That’s why your managers need to learn key follow up skills for team building and employee performance. 

In this dynamic workshop, you and your managers will learn how to embody the traits of an excellent follow upper in order to lead any sales team to success. Judy Garmaise will show you how to:

  • Act with integrity during every employee interaction
  • Acknowledge your sales team so they feel important and appreciated
  • Communicate in a “do as I do” rather than a “do as I say” manner
  • Use follow up skills to gain the trust and respect of all employees
  • Change your leadership mindset to encompass the art of follow up
  • Implement key follow up techniques to build your team and boost morale

This workshop will be customized to your industry and your company’s specific needs. Participants will leave with a new understanding of how their leadership affects employee performance, as well as proven follow up strategies that will enhance their team’s success No matter what management style your managers use, they’ll gain real world solutions that will increase their efficiency and boost the company’s bottom line.

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